openSUSE admin

So i am been having issues accessing software.opensuse.org for about 3
days now. Per the information on status.opensuse.org i am emailing the
traceroute, ping and other information that i can gather. Sadly the
notice didnt say HOW to make a ticket.

"We've been experiencing sporadic outages of our web assets and generic
network connectivity issues throughout most of the day. The reasons are
not yet fully understood, and are still being investigated. For the
time being we've made some adjustments to our HA setup and haven't seen
the issues since then, but further investigations will be needed. Feel
free to make us aware of any network issues you're experiencing via
ticket(s) and some network debugging output (ping, mtr, traceroute), so
that we can gather more data to properly identify the problem."

Debug:

traceroute software.opensuse.org
Absolute path to 'traceroute' is '/usr/sbin/traceroute', so running it
may require superuser privileges (eg. root).
mirdellt610@hoppou:~/bin/neofetch> sudo traceroute
software.opensuse.org
[sudo] password for root:
traceroute to software.opensuse.org (195.135.221.140), 30 hops max, 60
byte packets
1 router.asus.com (192.168.5.1) 0.653 ms 1.184 ms 1.362 ms
2 Wireless_Broadband_Router.home (192.168.1.1) 3.740 ms 3.782
ms 3.860 ms
3 * * *
4 172.102.101.154 (172.102.101.154) 7.067 ms te-1-7-0-9---
0.lcr01.snmn.ca.frontiernet.net (172.102.98.32) 6.580 ms
172.102.106.210 (172.102.106.210) 8.081 ms
5 ae8---0.scr02.lsan.ca.frontiernet.net (74.40.3.49) 9.333 ms 9.152
ms ae8---0.scr01.lsan.ca.frontiernet.net (74.40.3.37) 7.215 ms
6 ae0---0.cbr01.lsan.ca.frontiernet.net (74.40.3.198) 7.320
ms 6.796 ms 5.092 ms
7 * * *
8 ge-6-3.car1.Hamburg1.Level3.net (4.69.141.133) 70.542 ms 69.754
ms 71.870 ms
9 ae0-3356.nyk10.core-backbone.com (4.35.80.194) 71.104 ms 71.777
ms 71.118 ms
10 ae2-2001.nbg30.core-backbone.com (81.95.15.161) 153.128
ms 153.370 ms 153.108 ms
11 core-backbone.microfocus.com (5.56.18.210) 151.540 ms 151.924
ms 150.905 ms
12 * * *
13 * * *
14 * * *
15 * * *
16 * * *
17 * * *
18 * * *
19 * * *
20 * * *
21 * * *
22 * * *
23 * * *
24 * * *
25 * * *
26 * * *
27 * * *
28 * * *
29 * * *
30 * * *

ping software.opensuse.org
PING proxy-nue.opensuse.org (195.135.221.140) 56(84) bytes of data.
64 bytes from proxy-nue.opensuse.org (195.135.221.140): icmp_seq=1
ttl=53 time=150 ms
64 bytes from proxy-nue.opensuse.org (195.135.221.140): icmp_seq=2
ttl=53 time=151 ms
64 bytes from proxy-nue.opensuse.org (195.135.221.140): icmp_seq=3
ttl=53 time=150 ms
64 bytes from proxy-nue.opensuse.org (195.135.221.140): icmp_seq=4
ttl=53 time=150 ms
^C
--- proxy-nue.opensuse.org ping statistics ---
4 packets transmitted, 4 received, 0% packet loss, time 3004ms
rtt min/avg/max/mdev = 150.318/150.650/151.049/0.316 ms