tickets #59055
closedopensuse.org list email is not reaching my earthlink.net account
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Description
I'm subscribed to opensuse, opensuse-factory, opensuse-support, heroes, opensuse-kde3, opensuse-kde and others. Only one message from any of them has reached me today, Message-ID: from heroes Date: Mon, 04 Nov 2019 09:25:38 +0100. Mail from lists.debian.org has no such problem apparent as yet. I empty trash shortly after midnight every night, and there are 27 items from lists.debian.org currently in trash, 51 from all sources, including nouveau@lists.freedesktop.org, grub-devel@gnu.org, xorg@lists.x.org, forum@linuxquestions.org, test@lists.fedoraproject.org and kde@lists.fedoraproject.org. The most recent email from opensuse in trash is a forum reply to thread notice composed on 2019-11-03 22:30 (UTC-0400). Two newer and Per's heroes post in my opensuse folder are the only opensuse saved email from today. Release notices on opensuse-factory from Dominique stopped as of snapshot 20191014. Last opensuse.org bounce notice received was 28 May.
Files
Updated by cboltz over 4 years ago
- Category set to Email
- Assignee set to pjessen
- Private changed from Yes to No
Updated by cboltz over 4 years ago
- Status changed from New to Resolved
I discussed this with Felix on IRC and will put a short summary into the ticket.
According to the mail log on anna.infra.o.o, Felix should have received 37 mails today - all accepted by mx*.earthlink.net, for example:
... relay=mx8.earthlink.net[207.69.189.231]:25, delay=1.7, delays=0.04/0/0.69/0.99, dsn=2.0.0, status=sent (250 1IrHkL52U3PGoUi0 Message accepted for delivery)
It turned out that the earthlink.net spam filter threw away the mails after telling us that the mail was accepted and delivered (which is a bad idea, and (at least in germany) even legally problematic).
Felix added opensuse.org to the spamfilter whitelist, so we can easily spam himWW deliver mailinglist mails now.
Updated by mrmazda over 4 years ago
Noting that this (Monday, as last week) AM the problem sprang back to life in a morphed fashion yet to be resolved by earthlink.net support. Confirmation code: 172542977
Some email is getting through, but possibly most is not. Since the list mail sender is not an @opensuse.org address, determining which email is not arriving is very tedious, but it seems when the email author's address is not an @opensuse.org or @suse.com or @suse.de address it is less likely to get reach me. Carlos E. R. email seems to be a consistent exception.
Updated by mrmazda over 4 years ago
Earthlink escalation contacted me. I had not been checking into the Earthlink.net webmail known spam folder because the message count for it was routinely showing (0) items. On support's direction I opened that folder to find 106 items, 99 of which came from the various mailing lists I subscribe to, including those from pearsoncomputing dot net and debian dot org besides opensuse dot org. 4 opensuse-factory and 1 opensuse were my own list posts. Apparently I'm going to have to goto webmail daily to check that folder for new list subscribers to designate as not spam, so that their individual addresses are added to the webmail address book I never use. :(
Updated by pjessen over 4 years ago
- Status changed from Resolved to Feedback
Hi Felix
seeing as this issue is currently assigned to me - what are you trying to say with those screenshots?
Updated by mrmazda over 4 years ago
Patience pjessen. Gotta give a guy time to finish getting thoughts straight and typing.
Dmarc FAILURE
I didn't give Earthlink's recommendation enough time. Adding to address book does not help materially. Most opensuse.org list mail continues to be directed into "Known Spam" "folder". The only way out is supposedly to either repeatedly (multiple times every day) go back to web mail and flag each individual email as "not spam", or to have Earthlink.net spam filtering entirely disabled. So far I've only tried the individual email unflagging. It's completely breaking thread conversationality not having posts arrive in timely fashion.
I contacted Earthlink.net support again about this (4th time in 3 weeks). Support escalation explained to me that all email not coming from "secure servers" will be going into the "Known Spam" folder until such time as all tabled tests from https://mxtoolbox.com/ MX Lookup show green as seen on the facebook, google and yahoo examples. Also explained this is not going to be unique to Earthlink.net, that all email service providers will soon be requiring servers to be "secure".
Updated by pjessen over 4 years ago
- Status changed from Feedback to In Progress
mrmazda wrote:
Patience pjessen. Gotta give a guy time to finish getting thoughts straight and typing.
Dmarc FAILURE
Okay Felix :-)
Yes, we don't currently use DMARC. Not for the lists nor for the member aliases. We also don't publish any SPF record.
I contacted Earthlink.net support again about this (4th time in 3 weeks). Support escalation explained to me that all email not coming from "secure servers" will be going into the "Known Spam" folder until such time as all tabled tests from https://mxtoolbox.com/ MX Lookup show green as seen on the facebook, google and yahoo examples. Also explained this is not going to be unique to Earthlink.net, that all email service providers will soon be requiring servers to be "secure".
We are planning a move to our own email servers in the near future, hopefully Q1 2020. I promise we will look into adding DMARC for opensuse.org. TBH, Earthlink insisting on filtering out everyone who does not use DMARC is certainly one way of reducing the load. (I'll send you a mail from my private address, also without DMARC).
Updated by pjessen over 4 years ago
- Status changed from In Progress to Closed
Felix, I'm going to close this for the time being. Feel free to re-open.