openSUSE Project Management Tool: Issueshttps://progress.opensuse.org/https://progress.opensuse.org/themes/openSUSE/favicon/favicon.ico?15829177842024-01-23T01:18:09ZopenSUSE Project Management Tool
Redmine openQA Project - action #154063 (New): [tools] Provide a template for tickets that includes commo...https://progress.opensuse.org/issues/1540632024-01-23T01:18:09Zlivdywanliv.dywan@suse.com
<a name="Motivation"></a>
<h2 >Motivation<a href="#Motivation" class="wiki-anchor">¶</a></h2>
<p>In the context of a scrum survey (#153286) we got feedback suggesting responses to tickets may be slow. A way to improve on that could be to encourage more details in new tickets that avoid a lot of initial back and forth figuring out the user story.</p>
<a name="Suggestions"></a>
<h2 >Suggestions<a href="#Suggestions" class="wiki-anchor">¶</a></h2>
<ul>
<li>Come up with a ticket template to be used for new progress tickets</li>
<li>Inform users in relevant channels e.g. #eng-testing of best practice for new tickets</li>
<li>Consider examples of tickets to identify what details are often missing</li>
</ul>