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action #135029

closed

Many unhandled alert messages while users report problems

Added by livdywan about 1 year ago. Updated about 1 year ago.

Status:
Resolved
Priority:
Normal
Assignee:
livdywan
Category:
-
Target version:
openQA Project - Ready
Start date:
2023-07-07
Due date:
% Done:

0%

Estimated time:
Tags:
retro

Description

Observation

From the retro:

Alert handling, still many messages unattended while users report problems which we could prevent by quicker reaction to our own alerts

Acceptance criteria

  • AC1:

Suggestions

  • Add context to the initial statement

Related issues 1 (0 open — 1 closed)

Copied to openQA Infrastructure - action #135152: Zabbix agent is not availableResolved2023-07-07

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 #1

Updated by livdywan about 1 year ago

  • Status changed from New to Feedback
  • Assignee set to livdywan
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 #2

Updated by livdywan about 1 year ago

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 #3

Updated by livdywan about 1 year ago

  • Status changed from Feedback to Resolved

We discussed this also in the Unblock. Our best practices are pretty good, and this was probably more severe due to the number of alerts in this particular situation.

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